CANCELLING YOUR CONTRACT AND RETURNS

Cancelling before receiving a Confirmation Notice:

1. You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to info@thecraftedcake.co.uk or a letter to 5 Cavaye House, Cavaye Place, London, SW10 9PT. Your cancellation notice must quote your name, address, and the name or a description of the Goods.

Cancellation after receiving a Confirmation Notice:

2. You are entitled to cancel your Contract at any time prior to receiving the Goods so long as you provide us with written notice. Written notice of cancellation must be received by The Crafted Cake a minimum of Fourteen (14) days before the due delivery date in order for you to receive a full refund.

If you do not send The Crafted Cake your cancellation notice before the stated fourteen (14) day period, you will be subject to the payment of 50% of the agreed price of Goods to The Crafted Cake. You can send your cancellation notice by email to info@thecraftedcake.co.uk or a letter to 5 Cavaye House, Cavaye Place, London, SW10 9PT. Your cancellation notice must quote your name, address, and the name or a description of the Goods.

3. Exception to the right to cancel

You will not have a right to cancel an order for goods purchased from us, in the following situations:

If you expressly agree to us beginning to provide any services before the end of the cancellation period.

The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.

The Contract is for the supply of damaged, faulty or wrongly delivered goods.

We are unable to exchange, or accept return of edible goods which have been damaged in transit, but are happy to offer a full refund in this situation following proof of the damage.

We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, provided that the conditions set out in paragraph 5.2. are met. We must also be reasonably satisfied that:

the Goods have not suffered damage after delivery;

the Goods have not been misused or used other than in accordance with the instructions; and

the problem is not due to normal wear and tear.

In addition to the requirements of paragraph 5.1, the Goods in terms of which you are claiming a refund must have:

been damaged on delivery;

been delivered in a faulty condition; or

have been delivered to you in error.

4. Incorrectly priced or described Goods

Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.

If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within fourteen (14) days of sending you notification (whether or not you receive it), we will reject your order.

If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.

If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund in accordance with clause 5.

5. Processing refunds

We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by direct bank transfer and upon the receipt of any necessary bank details required to complete this action.

We reserve the right to refuse to issue a refund in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.